Return And Refund Policy

Thank you for shopping on wigsline.com!

Your satisfaction is our pursuits. We pour our hearts into creating a wig you’ll absolutely love. we do hope to make it as easy as possible to find the best wig for you. We provide you all kinds of quality wigs and hair pieces, process your order and parcel rapidly, answer any questions you have promptly and properly

Please email us here if something doesn't feel or seem right, we'll fix it soon! Do not hesitate to contact us if you have any queries. Please be aware that by placing order, you agree to all of the terms listed below

Cancellation

If you really have a special circumstances need to cancel the order, please contact us by Email timely! We calculate the cancellation time according to the time of email received.

1.  Cancel order within 12 hours: email us with your order number, we will help you cancel order freely

2.  Cancel order after 12 hours:  25% of the total will be charged

3.  Once the item has been shipped out, the order can't be cancelled, please receive the order first, then return it for a refund if you really do not want it. 

(please refer to our cancellation policy once you do not want the order and email us as soon as possible.)

Change size/color/address in order

we can change it for you freely before shipping, but if ship out, then we are sorry that we can not change it for you. so please email us as soon as possible if need changes.

Return

 1. Please email us within 3 days from receipt of products via photos to show problem

 2. Items that have been coloured or washed are non-returnable and should be in no used state

 3. We are not responsible for lost or damaged packages

 4. All return shipping costs including tax if have will be the customer's responsibility

 5. Return without permission is not acceptable as we may not receive your return goods, then we will not refund you

(please contact our customer service department to ask for the right returning address, the address on you parcel is not our returning address and all wrong or missed returning will be your responsibility)

 5. Please allow us 7 days to refund you aftering receiving, inspecting, confirming returns, the refund will be provided to the original method of payment

Exchange

For all exchanges, please email us first within 3 business days from receipt of products, the customer service dedartment will help you exchange.

Any balance remaining after exchange will be refunded to you

All exchanges should be on new, unused items only. Damage has caused by customer will be customer's responsibility.

New item will be shipped out after the original item received.

(please contact our customer service department to ask for the right returning address, the address on you parcel is not our returning address and all wrong or missed returning will be your

responsibility)

Please kindly note

You need to ensure all goods returned are new, unused, unstained and undamaged, the original tags must be attached if have

All returns and exchanges shall be made within 30 business days after the package delivered

Any delivery shipping charges are non-refundable

In this case we do not accept return/exchange

a. if it is your operation that causes the damage of the items/color/size,which result in product unserviceable

b. Products showing excessive wear and tear, or at the end of their intended lifespan.

c. Items damaged by misuse, alterations, improper care or accidents.

d. Instances of abuse of the wigsline Return Policy.

For more help, please contact with our customer service department:

E-mail: [email protected]

Tel: +86 0551-62655510 (English support, From Monday to Friday from 10:00 am to 5:00 pm Hong Kong time is valid. Except statutory holidays.)